Delivery Policy
In this Delivery Policy, IDAMA Group B.V. (“Baraka”, “we”, “us”) explains where and how we deliver your order, which delivery charges and times apply, and how we handle fresh and age-restricted products. Please read this policy together with our Terms of Service and our Returns and Refund Policy.
We deliver within the Netherlands. Whether we deliver to your address depends on your postcode: at checkout you enter your postcode and immediately see whether delivery to your address is available. Our delivery area is expanding step by step, so a postcode that is not served today may become available later. We do not currently deliver outside the Netherlands.
Delivery charges are always shown in euros (EUR) and include VAT. You see the exact delivery charge for your order during checkout, before you confirm payment, so there are no surprises. The delivery charge may depend on your postcode, the delivery method you choose and the size of your order. We may apply a threshold amount above which we deliver free of charge or at a reduced rate; where such a threshold applies, it is shown at checkout.
At checkout you can choose an available delivery slot, or you will see an estimated delivery window for your address. We make every effort to deliver within the slot you choose or the window shown. Because we deliver fresh food, we give priority to the timely delivery of perishable products so that they reach you in good condition. Delivery slots and availability may vary, for example due to demand, weather or traffic; if a delivery is unexpectedly delayed, we will notify you where possible.
Depending on your location, you can choose one or more of the following delivery methods:
- Home delivery — we deliver your order to the address you provide within the delivery slot you choose.
- Click & collect — you place and pay for your order online and pick it up at a collection point, where this is offered.
The available methods and their charges are shown at checkout based on your postcode.
After you place an order, we send you an order confirmation by email with a summary of your order and the delivery slot you chose. Where this feature is available, you can follow the status of your delivery through your account or via a link in our emails. Please make sure your email address and delivery details are correct so that you receive our messages and delivery runs smoothly.
Certain products may by law only be sold and delivered to people above a minimum age. If your order contains age-restricted items, our courier may ask for valid proof of identity on delivery to verify your age. If age cannot be established, the recipient is under the required age, or no one able to show identification is present, we may not hand over those products. In that case the products concerned may be removed from the order and the corresponding amount refunded to you.
Fresh and frozen products are transported at the correct temperature to maintain the cold chain. We ask you to be present at delivery and to take the products in straight away, so that fresh food does not stay out of refrigeration for longer than necessary. Please check your order on receipt: if a perishable product is damaged, thawed or otherwise not in order, report it to us as soon as possible so that we can resolve it with you. Refunds and replacements are handled under our Returns and Refund Policy.
If we are unable to deliver to you — for example because no one is present to receive the order, the address is not accessible, or the address details are incorrect — we will, where possible, make a further delivery attempt or contact you to arrange a new delivery slot. Because we deliver fresh food that cannot be kept for long, perishable products cannot always be re-attempted after a failed delivery. For the effect on refunds for undelivered products, please see our Returns and Refund Policy. Please therefore provide correct address and contact details and, if needed, delivery instructions.
We do our utmost to deliver your order on time and in good condition. To the extent permitted by law, we are not liable for delays or non-delivery caused by circumstances beyond our reasonable control, such as extreme weather, traffic disruption or incorrect address details you have provided. Please report any problems with your delivery — such as missing, damaged or spoiled products — to us as soon as possible so that we can investigate and resolve them. Nothing in this policy limits your mandatory consumer rights or our liability that may not be excluded under Dutch law.
Returning products, reporting problems with your order and refunds are all handled under our Returns and Refund Policy. There you can read, among other things, how we deal with damaged, incorrect or missing products, which products cannot be returned because of their perishable nature, and how and within what time we refund. If you have a question about your delivery, please contact us at info@idamagroup.com.